Author : Robert Bolton
Category : Business & Economics
Publisher : Simon and Schuster
ISBN : 9780731811281
Type book : PDF & Epub
Page book : 324

A wall of silent resentment shuts you off from someone you love....You listen to an argument in which neither party seems to hear the other....Your mind drifts to other matters when people talk to you.... People Skills is a communication-skills handbook that can help you eliminate these and other communication problems. Author Robert Bolton describes the twelve most common communication barriers, showing how these ""roadblocks"" damage relationships by increasing defensiveness, aggressiveness, or dependency. He explains how to acquire the ability to listen, assert yourself, resolve conflicts, and work out problems with others. These are skills that will help you communicate calmly, even in stressful emotionally charged situations. People Skills will show you * How to get your needs met using simple assertion techniques * How body language often speaks louder than words * How to use silence as a valuable communication tool * How to de-escalate family disputes, lovers' quarrels, and other heated arguments Both thought-provoking and practical, People Skills is filled with workable ideas that you can use to improve your communication in meaningful ways, every day.

Author : Michael Mintrom
Category : Political Science
Publisher : Georgetown University Press
ISBN : 1589013859
Type book : PDF & Epub
Page book : 284

Policymaking is of its very nature a people-centered business-a good reason why highly effective policy analysts display not only superb technical expertise but excellent people skills as well. Those "people skills" include the ability to manage professional relationships, to learn from others about policy issues, to give presentations, to work in teams, to resolve conflict, to write for multiple audiences, and to engage in professional networking. Training programs for policy analysts often focus on technical skills. By working to enhance their people skills, policy analysts can increase their ability to produce technical work that changes minds. Fortunately, this unique book fills the gaps in such programs by covering the "people side" of policy analysis. Beyond explaining why people skills matter, this book provides practical, easy-to-follow advice on how policy analysts can develop and use their people skills. Each chapter provides a Skill Building Checklist, discussion ideas, and suggestions for further reading. People Skills is essential reading for anyone engaged in public policymaking and public affairs as well as all policy analysts. Completely changing how we think about what it means to be an effective policy analyst, People Skills for Policy Analysts provides straightforward advice for students of policy analysis and public management as well as practitioners just starting their professional lives.

Author : Evan Berman
Category : Political Science
Publisher : CRC Press
ISBN : 9781420093858
Type book : PDF & Epub
Page book : 440

Wouldn’t you like to achieve better work results, advance your career, navigate the workplace effortlessly, and more easily balance work success with personal well-being? Who doesn’t want the secret recipe for that? While there may not be a single, one size fits all answer, developing a people skills toolkit can put you on the right path. An exploration of the ways in which people skills can be acquired and developed, People Skills at Work discusses new career development tools, the role of professional commitment statements, psychological contracts, and how to work with difficult people. Manage interpersonal relationships in the workplace Improve communications with coworkers and constituencies Work with people of different ages, gender, and backgrounds Handle conflicts with co-workers and clients Shaped by the authors’ experience, the book reflects their professional and personal integration of many different sources of knowledge and experience. The book uses a practical approach to address critical social skills, career advancement and professionalism, and how the different career stages affect key relationships. Each chapter elucidates the development of a specific skill and includes examples, sets benchmarks, and examines the particular skill’s relationship to the other skills presented in the book. Good people skills are no longer on the "nice to have" list; in most work settings they are simply a must. Very few people can escape the reality that their success usually requires having good people skills, too. This book gives you the tools to improve interpersonal relationships, communications, job performance, and interaction with people of different ages, genders, and backgrounds.

Author : Dexter Yager
Category :
Publisher :
ISBN : 0842318062
Type book : PDF & Epub
Page book : 212

Author : John Hayes
Category : Industrial relations
Publisher : Psychology Press
ISBN : 9780415227766
Type book : PDF & Epub
Page book : 321

John Hayes examines the nature of interpersonal skills - the goal-directed behaviours that we use in face-to-face interactions in order to achieve desired outcomes.

Author : LEENA SEN
Category : Language Arts & Disciplines
Publisher : PHI Learning Pvt. Ltd.
ISBN : 9788120333017
Type book : PDF & Epub
Page book : 292

Today, the need for communication skills has become more important than ever before. Communication plays a vital role — be it the preparation one has to do to face an interview or deal with diverse business deals, or interacting with colleagues, superiors, and others. The Second Edition of this text, based on the feedback received from the readers, continues to highlight the vital skills one needs for effectively communicating in diverse situations. Divided into five parts, the text shows the power of three V’s of communication — the verbal, the visual and the vocal, examining at the same time the role of formal and informal communication methods, and stressing the significance of grapevine in organizations. It also demonstrates how important listening is, and the basic skill-sets needed by a manager for business dealings. Further, the text gives the nuances of verbal communication and the factors necessary for preparing a presentation besides giving a comprehensive view of non-verbal communication. It highlights the role of written communication, the importance of business writing, the formats of business letters, memos, and report writing, and how flawed thinking impedes written communication. The text concludes by emphasizing the crucial role played by corporate communication in enhancing an organization’s image. What’s New to This Edition : New concepts such as Fog Index/Readability Index, Business Terms, Acronyms, Abbreviations, e-mail Etiquette, Virtual Team Skills, and Social Skills. Many exercises and other inputs. Written in a clear and straightforward style and in a student-friendly fashion, this concise and compact text is intended both for students of management and for young executives and managers.

Author : Michael A. Sommers
Category : Business & Economics
Publisher : The Rosen Publishing Group, Inc
ISBN : 1404214232
Type book : PDF & Epub
Page book : 68

Presents ideas to help readers develop the skills necessary to effectively interact with others by fostering cooperation, being assertive, and managing conflict.

Author : Gwen Van Servellen
Category : Language Arts & Disciplines
Publisher : Jones & Bartlett Publishers
ISBN : 9780763755577
Type book : PDF & Epub
Page book : 520

The first text of its kind to address the connection between communication practices and quality patient care outcomes provides future and practicing patient caregivers basic communication knowledge and skills.

Author : John W. Davies
Category : Communication in engineering
Publisher : Pearson Education
ISBN : 0130882941
Type book : PDF & Epub
Page book : 186

Rev. ed. of: Communication for engineering students / John W. Davies. 2nd ed. 1996.

Author : T.M. Farhathullah
Category : Communication
Publisher : Orient Blackswan
ISBN : 8125022473
Type book : PDF & Epub
Page book : 206

This book has grown out of lesson units that have been used by the author successfully in his English classes for engineering students for over a decade. It is a continuous instructional and practice workbook that teaches communication skills that are essential in the areas of professional and technical activities. The book has taken into account the problems and requirements of technical students and is an attempt to offer sensible pedagogical solutions based on the recent developments in applied linguistics.